We strive to provide a unique shopping experience at Florist Store, so we provide you with the option of return and exchange according to the following conditions:
1. Return and exchange terms:
•To benefit from return or exchange services, the original invoice must be presented.
•You can return the product within 3 days of receiving it or exchange it within 5 days in the following cases:
•If the product is unused and in its original condition with all its accessories (if any) and in its original packaging.
•If a wrong product is received.
•If the product is not as described on the website.
•If the product is damaged or has a manufacturing defect.
2. Products that are not returnable or exchangeable:
You are not entitled to return or exchange the following products:
• Products that have been used or damaged by you.
•Perishable or susceptible products such as:
• Chocolates, cookies, flowers, full arrangements (unless there is a manufacturing defect).
3. Cases in which the amount cannot be refunded:
The amount or any part thereof will not be refunded in the following cases:
•The recipient refused to accept the gift.
•Incorrect information provided when ordering (incorrect address, incorrect phone number, etc.).
•The recipient is not present or is late in receiving the order for more than 25 minutes upon delivery.
• Inability to communicate with or reach the recipient due to circumstances beyond our control.
•Inability to contact the buyer due to incorrect contact information or other circumstances.
•Once your order has been processed or shipped, it cannot be cancelled or refunded.
4. How to request a return or exchange:
You can contact us through:
•Email: [email protected]
•Phone number or WhatsApp: 96656158074
5. Refund:
•If the return request is accepted, the amount will be refunded using the same payment method you used, as follows:
•If payment is cash on delivery, the amount will be refunded in cash.
•If payment is made by credit card, the amount will be refunded to your card within approximately 7 business days (depending on the bank's policy).
6. Covering return costs:
•In case of defective or non-described products, we will cover all shipping costs and refund the full amount.
•In all other cases, the original shipping charges will be deducted, and the customer is responsible for the costs of returning the product to us.
